Get in touch
Corrections get priority over everything else we're working on. Here's how to reach us, what to include for a faster answer, and where to look first if your question already has an answer waiting.
We're a small team, so the fastest answer is often one you can find yourself. If your question is about how a specific bonus works, our how bonuses work section and each casino's own review cover the mechanics in detail. If it's about payment methods, FICA, or licensing, those have their own dedicated sections on the homepage and on our methodology page. Questions about how we make money or whether rankings can be bought are answered in full on our advertising disclosure page. None of that is a brush-off — it's genuinely often faster than waiting on an email reply, and it means the emails that do reach us get more attention.
A quick way to check: our homepage's FAQ section covers minimum deposits, mobile play, tax on winnings, self-exclusion, VPN use and a dozen other questions we get asked repeatedly. If you've scanned that and your question still isn't answered, that's exactly the kind of gap we want to hear about — it likely means we're missing something other readers would benefit from too.
The fastest route for anything that isn't already answered elsewhere on the site is email: hello@mzansispins.com. We're a small team, so replies aren't instant, but corrections and factual reports get read and actioned first — typically within a few business days.
A specific, sourced report gets fixed faster than a vague one. These four steps take under a minute and make a real difference to how quickly we can act on what you've noticed.
A link or the page title (e.g. "Pantherbet review, banking section") is enough — we don't need the full URL formatted any particular way.
Quote the figure or claim you think is outdated, rather than just "this seems off" — it saves a round of back-and-forth.
A screenshot of the operator's current terms page or cashier is the single most useful thing you can attach.
Helps us figure out whether it's a recent change or something we've simply missed for longer than we should have.
Response times vary by what you're getting in touch about. These are typical, not guaranteed — a small team means an unusually busy week can push things out, but corrections stay the priority regardless of what else is in the queue.
A correction report doesn't just get a reply and disappear — it triggers the same verification step described in our editorial guidelines. Once we have the page and the figure in question, someone on the team checks it against the operator's current terms page, cashier, or a fresh test where relevant. If the report holds up, the page gets corrected and the change stands from that point on — we don't leave the old figure live with a footnote, since a reader landing on the page later shouldn't have to figure out which version is current. If our original figure turns out to be right after all, we'll usually reply explaining what we checked and why the number stands, rather than leaving you without an answer either way.
This is also why we ask for a source when you can provide one. A screenshot of an operator's current cashier page or terms and conditions lets us skip straight to confirming and correcting, rather than having to independently re-verify from scratch — which is slower for everyone, including you.
Run an operator you think meets our bar, or want to talk about advertising? Use the same email address with "Partnership" in the subject line. Being added to the board still requires clearing the standard bar described in how we rate casinos — sponsorship doesn't shortcut testing, and it never affects the score an operator ends up with. That distinction is explained in more detail in our advertising disclosure and our editorial guidelines, both of which are worth reading before reaching out if you're on the operator side of this conversation.
For anything else — media questions, feedback on the site, or a general query that doesn't fit the categories above — the same inbox reaches the right person. Read our About Us page first if you're after background on who we are and how the site operates; it covers most of the "who runs this and why" questions we get asked. Journalists working on stories about South African online gambling, affiliate marketing standards, or comparison-site methodology are welcome to reach out — we're happy to talk through how our testing process works in more detail than fits neatly on this page, and can usually turn around a comment within about a week.
Anything you send us is used only to answer your query, action a correction, or follow up on a partnership discussion — it isn't added to a marketing list, sold, or shared with any of the operators we review unless you're specifically contacting us about a partnership with one of them. Our full privacy policy covers this in more detail, including how long we typically retain correspondence and what rights you have to ask us to delete it.
This inbox isn't a substitute for support, and we're not equipped to provide counselling ourselves. If gambling has stopped being fun, the National Responsible Gambling Programme is free, confidential and available 24/7 on 0800 006 008. More resources, including guidance for friends and family who are worried about someone else, are on our responsible gambling page.
No — we don't operate any casino, so we can't access, view or action anything related to your account, deposits or withdrawals. Those requests need to go directly to the operator's own support channels, listed on each of our reviews.
Yes — send us the operator's name and, if you have it, a link to their licensing information. We'll check it against the minimum bar described in how we rate casinos before committing to a full test.
Email us with the page and what happened — broken affiliate links get the same priority as factual corrections, since a broken "Claim Bonus" button is a real problem for anyone trying to use the site.
We aim to, but as a small team we prioritise corrections and factual reports first. General feedback and press enquiries get read, even if a substantive reply sometimes takes longer than we'd like.
No — email is the only channel we run, deliberately. It lets a small team keep a clear written record of corrections and requests rather than losing detail to a chat transcript.
Reply to the same thread with whatever additional source you have — a more recent screenshot, a different section of the terms page, or an explanation of where you think our verification went wrong. We'd rather re-check twice than leave a genuine error live because the first pass missed something.
Yes — we don't require your name to action a correction, and you're welcome to send one from any email address without identifying yourself further. It only becomes harder for us to follow up with clarifying questions if we can't reach you back, which can slow down a fix that needs more detail.